1. Introduction
Delta Water SA ("Delta Water", "we", "us", "our") specializes in magnetic water treatment technology and agricultural solutions, providing water treatment systems to agricultural, commercial, and residential customers across South Africa and internationally.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and all other applicable South African data protection legislation.

This Privacy Policy explains how we collect, use, store, share, and protect personal information in connection with our website (www.deltawatersa.co.za), our client engagements, and the water treatment products and solutions we provide. By using our website, purchasing our products, or engaging our services, you acknowledge that you have read and understood this policy.

For users outside South Africa, we take reasonable steps to ensure equivalent data protection measures apply, consistent with international standards including the GDPR where relevant.

2. Responsible Party and Information Officer
Delta SA (Pty) Ltd (trading as Delta Water SA) is the Responsible Party for personal information processed in connection with our products and services. Our Information Officer is accountable for ensuring compliance with POPIA and this Privacy Policy.

Contact details:

Company: Delta SA (Pty) Ltd t/a Delta Water SA

Address: 21 Bulpin Street, Delta Park, Nelspruit, 1200, Mpumalanga, South Africa[1]

Phone: +27 (0) 76 862 4189

Email: [email protected]

Website: www.deltawatersa.co.za

3. Personal Information We Collect
We collect personal information in the course of providing our magnetic water treatment systems, agricultural solutions, and through the operation of our website. This includes:

3.1 Information you provide directly:

Full name and surname

Business name, farm name, job title, and industry (e.g., agriculture, hospitality, residential)

Email address, telephone number, and physical/delivery address

Billing and payment information (processed securely through our payment partners)

Operational and site data shared with us for the purpose of scoping and quoting solutions (e.g., water analysis reports, crop details, soil type, irrigation setup details, and pipeline specifications)

Communications, feedback, and correspondence submitted to us

3.2 Information collected automatically:

IP address, browser type, device type, and operating system

Website usage data including pages visited, time on page, and navigation paths (via web analytics tools)

Cookie identifiers and tracking data (see Section 8 — Cookies)

3.3 Information received from third parties:

Profile or contact data from social media platforms when you interact with our marketing campaigns

Payment confirmation data from payment processors

Data from independent water testing laboratories or agricultural consultants engaged as part of your service delivery

4. Purpose of Processing
We process personal information only for specific, defined, and lawful purposes. These include:

Delivering, installing, and supporting our water treatment products and descaling systems

Assessing your water quality reports and recommending appropriate magnetic treatment setups

Processing payments for our products and services

Managing client accounts, product warranties, and delivery logistics

Communicating with you about your quotes, order status, or maintenance support

Sending marketing communications, including newsletters and agricultural updates (with your consent — you may opt out at any time)

Analysing website usage to improve our online presence and user experience

Complying with legal, regulatory, tax, and contractual obligations

Detecting, preventing, and responding to fraud, security incidents, or misuse

5. Legal Basis for Processing
Under POPIA, we process your personal information on the following lawful grounds:

Consent — for marketing communications, non-essential cookies, and where we expressly request your permission.

Performance of a contract — to deliver the products and solutions you have purchased or to take steps at your request before entering into an agreement.

Legal obligation — to comply with applicable laws, tax requirements, and regulatory obligations.

Legitimate interests — for fraud prevention, business operations, and maintaining the security of our systems, where these do not override your rights and freedoms.

6. Internal Technologies and Workflow Automation
Delta Water SA may make use of modern software tools and platforms (which may include AI-assisted data analysis and workflow automation) to manage customer service, review water quality variables, and improve our operational efficiency.

Where these tools process personal information, we take reasonable steps to ensure that:

Only the minimum personal information necessary is used.

Technology providers are subject to appropriate data protection obligations.

Outputs impacting clients are reviewed by our team before being finalized.

We do not use automated systems to make decisions about individuals that produce legal or similarly significant effects without human review.

7. Third-Party Partners and Service Providers
Our business involves the delivery and support of physical water treatment solutions. We collaborate with a network of strategic partners, including logistics/courier companies, installation technicians, agricultural consultants, and independent water laboratories[1][2]. Where these partners handle personal information on our behalf, they are required to maintain appropriate data protection standards.

We may also use the following types of third-party services in our operations:

Payment processors — for processing client payments securely.

Email marketing platforms — for sending communications to opted-in contacts.

Web analytics tools — for understanding website usage.

Cloud hosting and IT infrastructure providers — who are bound by data processing agreements.

We do not sell, rent, or trade your personal information to any third party.

8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support functionality, analyse usage, and support marketing activity. Cookie types include:

Essential cookies — required for the website to function correctly.

Analytics cookies — to understand how visitors use our website.

Marketing and tracking cookies — used in connection with social media integrations and advertising campaigns.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will request your consent before setting non-essential cookies.

9. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. General retention periods include:

Client, warranty, and account information: for the duration of the product lifespan/engagement and 5 years after conclusion.

Billing and transaction records: 5 years, in line with South African tax and financial record-keeping requirements.

Marketing consent records: until consent is withdrawn, plus 3 years.

Website analytics data: up to 26 months.

When personal information is no longer required, we will securely delete or anonymise it.

10. Security
We apply appropriate technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration, or destruction. Measures include:

SSL/TLS encryption for data transmitted via our website.

Encrypted storage of sensitive client and operational data.

Role-based access controls — only authorised personnel access personal information on a need-to-know basis.

Contractual data protection obligations with our partners and sub-processors.

While we take all reasonable precautions, no internet transmission is completely secure. Please notify us immediately if you suspect any security breach regarding your information.

11. Your Rights Under POPIA
As a data subject, you have the following rights:

Right to be notified when your personal information is collected.

Right of access — to request confirmation of what personal information we hold about you and to obtain a copy.

Right to correction — to request that we update or correct inaccurate, incomplete, or outdated information.

Right to deletion — to request deletion of your personal information in certain circumstances.

Right to object — to object to processing based on legitimate interests.

Right to withdraw consent — at any time, without affecting the lawfulness of prior processing.

Right to lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

12. Children
Our website and products are not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

13. Transborder Data Flows
Some of the third-party platforms and software tools we use may process or store data outside South Africa. Where this occurs, we take steps to ensure that adequate data protection measures are in place, consistent with Section 72 of POPIA governing transborder information flows.

14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by posting an updated policy on our website with a revised effective date. Continued use of our website or services after such changes constitutes your acceptance of the updated policy.

15. Information Regulator
You have the right to lodge a complaint with the Information Regulator of South Africa:

Website: www.justice.gov.za/inforeg/

Email: [email protected]

Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

16. Contact Us
For any questions or requests relating to this Privacy Policy, please contact our Information Officer:

Company: Delta Water SA (Pty) Ltd t/a Delta Water SA

Phone: +27 (0) 76 862 4189

Email: [email protected]

Address: 21 Bulpin Street, Delta Park, Nelspruit, 1200, Mpumalanga, South Africa